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Frequently Asked Questions - 1st Net Connection

What is 1st Net Connection?

1st Net Connection connects you with your First National Bank Bemidji accounts via your personal computer (PC). Your PC and an Internet connection allow you to conduct your banking through the Internet, including checking your balance, transferring money between your accounts, paying First National Bank loans and paying other bills.

How much does 1st Net Connection cost?

1st Net Connection is free.

How do I enroll in 1st Net Connection for the first time?

Customers with accounts at First National Bank Bemidji may sign up for 1st Net Connection by completing the 1st Net Connection enrollment form on our website home page. Choose the "Enroll in Online Banking" button. This will bring you to an information page about 1st Net Connection.  After reading this important information, press the "Enroll" button - and the enrollment screen will be ready for you to input your information.  

How do I change my Access ID?

In order for you to change your Access ID, please call us at 751-2430 or stop in at one of our three office locations and ask for assistance.

How do I change my password?

To change your password at any time, click the "Change Options" button. This is found at the top of any page of your account information. This will bring you to the "Change Password" screen where you will enter your new password (follow the format required listed on the screen). You will need to confirm your new password and press the "Submit" button.  Please remember that your Access ID and Password are "case sensitive".  If you use a combination of capital letters and small letters, you must use that exact combination when you enter your Access ID and Password.

What happens if I forget my 1st Net Connection password?
Enter your Access ID and click on Log In. This action will bring you to the page that contains your Authentication Image and a box to enter your password. Click on the Forgot Your Password – Click Here” button below the “Submit” button. You will be asked to enter your Access ID again and then you will be sent an email with your forgotten password. You will be prompted to change your password immediately when you log in.  Please remember that your Access ID and Password are “case sensitive” and you need to remember the exact same combination when entering them.
What are the software and hardware requirements for 1st Net Connection?

What you need to use 1st Net Connection is a secure browser and any computer that accesses the Internet.  You may use Microsoft Internet Explorer 7.0 or higher; Apple Safari 4.0 or higher; Apple Safari 5.0 for Mac; Google Chrome 9.0; Chrome 15.0 or higher; Mozilla Firefox 3.5 or higher; Opera 10.0 or higher.  These browsers support secure transactions over the Internet using Secure Socket Layer (SSL) protocol

What is 1st Net Bill Pay?

1st Net Bill Pay eliminates checks, stamps, and paperwork and you can pay virtually anyone in the United Stated that you would normally pay by check, using your computer and connection with your First National Bank Bemidji checking account. Once logged-in to 1st Net Connection and the Bill Pay area of your account, you arrange for automatic bill payment. You may set up automatic payments for recurring bills such as your cable bill,  pay individual bills earmarked for payment with varying amounts such as your phone bill or utility payment, or create a new payment to any individual in the US. Once you've approved the payee, amount and date, your payment will be made by First National Bank Bemidji through the 1st Net Bill Pay process.

How do I enroll in 1st Net Bill Pay?

Click here to enroll in 1st Net Bill Pay. Complete form, print and drop your enrollment form at one of our three office locations or mail enrollment form to First National Bank Bemidji, PO Box 670, Bemidji MN 56619-0670. 

How much does 1st Net Bill Pay cost?

1st Net Bill Pay is free with eStatements.  Without eStatements, the cost is $2.00 per month with a $.25 charge per item or $20 annually with a $.25 charge per item.

What are eStatements?

eStatements are electronic versions of your account statement(s).  eStatements are available through 1st Net Connection. eStatements are available even if you continue to receive your paper statements through the mail. When you enroll for eStatements, you will no longer receive a paper statement in the mail.  eStatements are available to view for the past 18 months.

How do I enroll in eStatements?

When you log on for the first time to enroll for 1st Net Connection, you will automatically be prompted to enroll. You have the options to: Accept, Decline, or Ask Me Later.  If you would like them, follow the on screen instructions and click Accept.  If you do not want to enroll for them, and want to continue receiving paper statements in the mail, click Decline.  If you’re unsure if you want them at this time, click Ask Me Later.  If you Accept, you will be sent an email the next business day asking you to confirm your enrollment.  Follow the instructions in the email and you’ll be fully enrolled.  If you click Decline and later decide that you would like eStatements, you can click the “Change Options” button.  This is found at the top of any page of your account information.  This will bring you to the “Change Options” screen where you scroll to the bottom of the screen where it says eStatement Enrollment and follow the on screen instructions.

How can I use 1st Net Connection to help with balancing my checking account?

With 1st Net Connection, you are able to view your checking account daily. Previous day balances and ongoing statements are available through the previous business day. This allows you to view checks that have cleared your account and help determine which checks are still outstanding. You may also click on the check number to view it. This may be helpful if you have forgotten to record a check in your register.

How do I properly exit/quit 1st Net Connection?

To properly exit/quit 1st Net Connection, you must click on the "log off" button. This button is available at the top of any page of your 1st Net Connection account information.

How do I contact the bank if I have a question or comment about 1st Net Connection?

If you have any questions, comments or concerns you may use the feedback form, email us at eservices@fnbbemidji.com or you may call your personal banker at 218-751-2430.

 

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