Most fraud alerts will be triggered from one of three types of transactions:
If there is suspected fraud on your account, you will be contacted in the following ways:
An email will be sent right away if we have an email address on file.
Want to opt out of email notifications?
Contact Card Services or the Fraud Department: 218-751-2430
A text message will be sent minutes after the email goes out if we have a mobile phone number on file.
The text message will only be sent between 8:00 a.m. and 9:00 p.m. (depending on your area code) to avoid disturbing you during the night. If fraud occurs during the night, your card may be blocked, and we will contact you in the morning.
Want to opt out of text messages?
Simply reply "STOP" to opt out of future text message alerts.
You will receive a phone call 15 minutes after the email was sent.
Like text messages, phone calls will only be made between 8:00 a.m. and 9:00 p.m. (depending on your area code) to avoid disturbing you. Your card may be blocked, and your will be contacted in the morning.
NOTE: The call name MAY show up as "spam."
The type of contact you receive may vary depending on the information associated with your account. To ensure all your information is up to date or to change your contact information, contact Card Services at 218-751-2430.